前言 金沙中國學院成立於2015年，旨在為員工、業界及本地青年提供人才培育平台，促進專業成長。 2025年，金沙中國榮獲「傑出僱主」認證，成為亞太區首家通過評審的綜合度假村營運商，反 映公司多年來推動人才發展成效顯著。 為配合特區政府推動澳門經濟適度多元及粵港澳大灣區高水平人才高地建設，公司於 2025 年整 合資源，並以金沙中國學院作為重要樞紐，透過學院轄下八所專科學院，涵蓋會展、酒店管理、 綜合度假村管理、娛樂表演、設施管理、負責任博彩、採購及零售等範疇，發展階梯式培育體系， 協助逾 28,000 名員工提升專業能力、拓寬職涯路向、培養成長思維，並為業界培育人才。學院 歷年來亦聯同政府部門及高等院校，為本地青年提供多元人才培育計劃及學習機會，助力澳門建 設成為世界旅遊休閒中心。 2025年，公司舉行「金沙中國學院成果及展望分享」，並同場啟動「金沙中國領導人才培育計 劃」。年內，學院轄下多所專科學院亦支持推出多項全新精英人才培育計劃，包括公司與勞工事 務局合辦的「金沙中國酒店精英培育計劃」、「金沙中國盛事項目統籌人才培育計劃」及「金沙 中國餐飲營運及廚藝人才培育計劃」等，進一步拓展人才培育範疇。 2025 年 11 月，我們與澳門旅遊大學就「金沙中國西餐廚藝精英計劃」簽署合作備忘錄，深化產 學研協作，並合辦「創新款待管理學術研討會」。同月，金沙中國亦與澳門大學簽署負責任博彩 合作備忘錄，並向完成由金沙中國與澳門大學博彩研究所共同設計的「RG360－澳門負責任博 彩專業大使課程」的學員頒發證書，進一步落實負責任博彩理念。 面對經濟與科技演進，學院將不斷更新培育內容和模式，並把人才培育延伸至產業夥伴，尤其支 援供應商及零售從業員提升專業水平，更靈活回應社會與產業發展需要，為構建澳門可持續發展 的人才生態注入嶄新動能。 1
FOREWORD Established in 2015, the Sands China Academy provides a talent development platform for Team Members, industry practitioners and local young people, supporting professional growth. In 2025, Sands China received Top Employer certification from the Top Employers Institute, becoming the first integrated resort operator in Asia Pacific to earn the distinction. This reflects the company’s long-standing success in advancing talent development. To support the Macao SAR Government’s drive for appropriate economic diversification and its efforts to build a high-calibre talent hub in the Guangdong-Hong Kong-Macao Greater Bay Area, the company consolidated resources in 2025 and positioned the Sands China Academy as a key hub. Through the Academy’s eight specialised sub-academies, covering MICE, hospitality, integrated resort management, entertainment, facilities, responsible gaming, procurement and retail, Sands China has developed a tiered talent development system. This has helped more than 28,000 Team Members strengthen their professional capabilities, broaden their career pathways and foster a growth mindset, while also nurturing talent for the wider industry. Over the years, the Academy has also worked with government departments and higher education institutions to provide local young people with diverse talent development programmes and learning opportunities, supporting Macao’s development as a World Centre of Tourism and Leisure. In 2025, the company held the Sands China Academy Achievements and Roadmap Presentation, where it also launched the Sands China Integrated Resort Leader Development Programme. During the year, several of the Academy’s specialised sub-academies also supported the launch of new elite development programmes, including the Sands China Hotel Talent Development Programme, the Sands China Event Talent Development Programme and the Sands China Food and Beverage Operations and Culinary Talent Development Programme, organised jointly by the company and the Labour Affairs Bureau, further broadening the scope of talent development. In November 2025, we signed a Memorandum of Understanding (MOU) with the Macao University of Tourism on the Sands China Western Culinary Elite Programme, deepening collaboration across industry, academia and research, and co-hosted the Innovative Hospitality Management Symposium. In the same month, Sands China also signed an MOU on responsible gaming collaboration with the University of Macau and presented certificates to participants who completed the RG360 Macau Responsible Gaming Specialist Ambassador Course, jointly designed by Sands China and the University of Macau’s Institute for the Study of Commercial Gaming, further embedding responsible gaming principles in practice. As the economy and technology continue to evolve, the Academy will continue to refresh its training content and delivery models, while extending talent development to industry partners, with particular support for suppliers and retail practitioners in raising professional standards. This will enable a more agile response to social and industry developments and inject fresh momentum into building a sustainable talent ecosystem in Macao. 2
人才發展是社會進步與經濟長遠發展之本。隨着社會環境與市場結構不斷轉 變，人工智能等新興科技迅速推進，企業對人才的期許亦隨之而變。除了專 業能力，我們也愈來愈看重持續學習的心態，以及在轉型中應變求新的能 力。人才培育的重心，因而由單一技能需求，逐步轉向更全面的能力提升與 思維培養。 面對這一趨勢，作為澳門最大的綜合旅遊休閒企業，金沙中國一向重視人才 培育，並透過金沙中國學院為員工提供多元培育機會，不但協助他們在崗位 上精進專業，亦着力培養成長思維，使其在人生不同階段均能受益，同時也 為業界培育人才。學院定期檢視人才培育方向，並與高等院校、政府部門及 專業機構保持合作，務求使培育內容與時俱進。 展望未來，金沙中國將持續完善人才發展策略，支持員工提升能力、開闊視 野，並為行業與社會培育更多人才，助力澳門建設國際高端人才集聚高地。 金沙中國有限公司人力資源高級副總裁 張國軍 人力資源高級副總裁的話 Talent development is the foundation of social progress and long-term economic development. As the social environment and market structure continue to change, and emerging technologies such as artificial intelligence advance rapidly, the qualities businesses look for in talent are evolving too. Alongside professional expertise, we increasingly value a mindset of continuous learning and the ability to adapt, innovate and respond to change. As a result, the focus of talent development is shifting from single-skill requirements towards broader capability building and mindset development. In response to this trend, Sands China, as Macao’s largest integrated tourism and leisure company, has always placed great importance on talent development. Through the Sands China Academy, we provide Team Members with a wide range of development opportunities that not only help them sharpen their professional skills in their roles, but also foster a growth mindset that can benefit them at every stage of life, while also nurturing talent for the wider industry. The Academy regularly reviews its talent development direction and maintains close collaboration with higher education institutions, government departments and professional organisations to ensure its training content keeps pace with changing needs. Looking ahead, Sands China will continue to refine its talent development strategy, supporting Team Members in enhancing their capabilities and broadening their horizons, while nurturing more talent for the industry and society and helping Macao build itself into an international hub for highcalibre talent. Paulo Cheong Senior Vice President of Human Resources Sands China Ltd. MESSAGE FROM THE SENIOR VICE PRESIDENT OF HUMAN RESOURCES 3
對在職人士而言，為配合公司業務的發展，不斷加強及增進多元知識，是 真正持續發展自身職業的致勝之道。而企業更需要有不斷成長的團隊成員 及具潛能的人才庫，以成為日後業務的新力軍。為此，金沙中國學院有系 統性與前瞻性的培訓體系，正是支撐人才持續成長與專業精進的基石。 基於此一理念，金沙中國學院旗下八所專科學院因應行業發展需要，持續 優化員工及業界人士的培育工作，從內容設計、學習模式到資源配置，全 面提升培訓的針對性與實效。 我們一向重視實務體驗、交流及成功個案分享，以激勵需求為目標，透過 分階段培訓與跨領域學習，讓員工及業界人士按其發展需要，逐步積累經 驗與能力。同時，我們積極引入創新學習元素，包括人工智能相關培訓及 多元學習模式，協助員工及管理人員提升面向未來的能力與應變力。 展望未來，我們將繼續力求精進，聯同學界、業界及政府部門開拓更多創 新培育模式，務求人盡其才、才盡其用。 金沙中國有限公司人才發展及組織傳訊副總裁 何浚生 金沙中國學院負責人的話 MESSAGE FROM THE HEAD OF THE SANDS CHINA ACADEMY For working professionals, continually broadening and deepening their knowledge in step with the company’s business development is key to sustaining long-term career growth. Businesses, in turn, need team members who continue to grow, alongside a pipeline of talented people who can become the driving force behind future growth. Against this backdrop, the Sands China Academy’s systematic and forward-looking training framework provides a strong foundation for continuous talent development and professional excellence. Guided by this philosophy, the Sands China Academy’s eight specialised sub-academies continue to refine training for Team Members and industry practitioners in response to sector needs. From content design and learning formats to resource allocation, the Academy is enhancing the relevance and effectiveness of training across the board. We have always placed strong emphasis on hands-on experience, exchange and the sharing of successful case studies. Through phased training and cross-disciplinary learning tailored to participants’ development needs, Team Members and industry practitioners can build their experience and capabilities step by step. At the same time, we actively introduce innovative learning elements, including AI-related training and diverse learning models, to help Team Members and managers strengthen future-ready capabilities and adaptability. Looking ahead, we will continue striving for excellence, working with academia, industry and government departments to develop more innovative training models so that people can realise their full potential and their talents can be put to best use. Lourence Ho Vice President of People Development and Communications Sands China Ltd. 4
金沙會展學院 SANDS MICE ACADEMY 深耕本地、放眼全球，連結國際專業資源，培育亞太會展領航人才 金沙會展學院與業界及專業機構合作，推動專業培訓及交流，提升行業水平。 2025年，學院連續第二年支持「UFI VMS Venue Management School」課程。課程由澳門展貿協會承 辦，獲國際展覽業協會（UFI）及場地管理協會（VMA）支持，旨在為亞太地區會展業培育人才。透過 支持課程於澳門及橫琴粵澳深度合作區舉行，學院協助本地從業員掌握場館管理與會展營運知識，並促 進與國際業界交流。 學院與澳門勞工事務局合作推動的「會議展覽及統籌管理人才培育計劃」亦已開展，為本地人才提供系 統培訓及實務學習機會，協助 13 位會議展覽及統籌管理培訓生建立相關能力。他們將接受為期 24 個月 的理論培訓及工作實踐。計劃完成後，通過考核者將晉升為會議展覽及統籌經理。 透過參與及支持培訓項目，學院鞏固本地會展人才的專業基礎，支持會展業發展。 5
Rooted in Macao and looking to the wider world, the Academy draws on international professional resources to cultivate leading MICE talent across the Asia-Pacific region The Sands MICE Academy works with industry partners and professional organisations to promote professional training and exchange, raising standards across the sector. In 2025, the Academy supported the UFI VMS Venue Management School for the second consecutive year. Organised by the Macao Convention and Exhibition Association and supported by UFI, The Global Association of the Exhibition Industry, and the Venue Management Association (VMA), the programme aims to nurture talent for the MICE sector across Asia Pacific. By supporting the programme in Macao and the Guangdong-Macao In-Depth Cooperation Zone in Hengqin, the Academy helped local practitioners develop knowledge of venue management and MICE operations, while fostering exchange with international industry peers. The Convention and Exhibition Management Talent Development Programme, jointly promoted by the Academy and the Labour Affairs Bureau, has also been launched, providing local talent with systematic training and practical learning opportunities and helping 13 trainees develop the capabilities required for convention and exhibition management. They will receive 24 months of theoretical training and workplace practice. Upon completion of the programme, those who pass the assessment will be promoted to Convention and Exhibition Managers. By participating in and supporting these training initiatives, the Academy is strengthening the professional foundations of local MICE talent and supporting the development of the convention and exhibition industry. 6
金沙酒店管理學院 SANDS HOSPITALITY ACADEMY 產學協同創新發展，打造綜合旅遊與酒店管理專才搖籃 為加深青年對綜合度假村行業的認識，學院持續與本地院校合辦參訪活動，至今已舉辦138場，吸引 7,095名師生參與，內容涵蓋酒店、餐飲、廚藝、會議展覽、可持續發展及人力資源等範疇，讓學生了 解行業運作與職務實況。2025 年，學院完成 27 場參訪，共有 1,315 名師生參加。 此外，學院支持勞工事務局與金沙中國於2025年5月推出「金沙中國酒店精英培育計劃」，培養本澳 居民成為綜合度假村酒店業人才。為配合澳門建設「創意城市美食之都」，並為本地餐飲業培育專才， 學院亦支持勞工事務局與金沙中國於 2025 年 10 月推出「金沙中國餐飲營運及廚藝人才培育計劃」。 2025 年 11 月，金沙中國與澳門旅遊大學就「金沙中國西餐廚藝精英計劃」簽署合作備忘錄，深化產學 研合作與相關人才培育。該計劃每屆培育期為兩年，將連續舉辦三屆，每年招收新一屆學員，旨在培育 西餐廚藝人才。成功入選計劃的參加者在入職金沙中國後，將獲全資前往國際知名的法國杜卡斯廚藝學 院（École Ducasse），接受為期八周的研修。 除簽署合作備忘錄外，金沙中國與澳門旅遊大學亦於同場合辦「創新款待管理學術研討會」，並以「待 客新紀元：具溫度的科技賦能」為題舉行開幕儀式。研討會設三場論壇，各場論壇均由澳門旅遊大學學 者主持，並邀請該校專家、金沙中國管理層成員及業界代表分享見解。 在青年培育方面，學院透過「多元發展實驗室」活動，協助中學生規劃升學與職涯方向，並配合特區政 府「學生生涯規劃藍圖」，讓學生在選科前掌握行業趨勢與職務內容。自2023年起，金沙中國透過「職 業放大鏡」吸引約 170 名中學生參與工作體驗。2025 年，共有 17 名中學生參與工作探索活動、18 名 中三至中六學生前往威尼斯人的娛樂統籌部進行考察，另有95名中學生參加「職場體驗先導計劃」及「工 作體驗活動」。 學院亦支持員工參與職業技能競賽。2025 年，員工參加「澳門綜合旅遊休閒企業職業技能大賽」、「深 合杯」及「MORS金針大賽」等賽事，獲得多個獎項。其中，在「澳門綜合旅遊休閒企業職業技能大賽」 中共奪得8個獎項；在「深合杯」中，員工於前台接待及茶藝項目表現優異；另有106名員工參與「MORS 金針大賽」，其中 89 人晉級第二輪。 7
Driving innovation through industry-academia collaboration and nurturing talent in integrated tourism and hospitality To deepen young people’s understanding of the integrated resort industry, the Academy continues to co-organise site visits with local educational institutions. To date, it has held 138 visits, attracting 7,095 teachers and students. Covering areas such as hotels, food and beverage, culinary arts, meetings and exhibitions, sustainability and human resources, these visits help students understand how the industry operates and what different roles involve. In 2025, the Academy completed 27 visits involving 1,315 teachers and students. The Academy also supported the launch in May 2025 of the Sands China Hotel Talent Development Programme, organised jointly by the Labour Affairs Bureau and Sands China, to nurture Macao residents for careers in the integrated resort hotel sector. In support of Macao’s development as a Creative City of Gastronomy, and to cultivate talent for the local food and beverage industry, the Academy also supported the launch in October 2025 of the Sands China Food and Beverage Operations and Culinary Talent Development Programme, again jointly organised by the Labour Affairs Bureau and Sands China. In November 2025, Sands China and the Macao University of Tourism signed a Memorandum of Understanding on the Sands China Western Culinary Elite Programme, deepening collaboration across industry, academia and research while advancing related talent development. Each cohort will undertake two years of training, with three cohorts to be launched in total, one new cohort each year. Participants admitted to the programme will, after joining Sands China, receive full sponsorship to attend an eight-week advanced course at the internationally renowned École Ducasse in France. In addition to signing the Memorandum of Understanding, Sands China and the Macao University of Tourism also co-hosted the Innovative Hospitality Management Symposium at the same venue, with an opening ceremony held under the theme “Hospitality Reimagined: Innovation and Technology with a Heartbeat”. The symposium featured three panel discussions focusing on hospitality and the frontiers of technology. Each discussion was moderated by academics from the Macao University of Tourism and brought together university experts, members of Sands China’s management team and industry representatives to exchange views. The Academy’s Diversified Development Laboratory helps secondary school students plan their further study and career paths in line with the SAR Government’s Student Career Planning Blueprint, enabling them to understand industry trends and job roles before choosing their subjects. Since 2023, Sands China’s Career Magnifier initiative has attracted around 170 secondary school students to workplace experience activities. In 2025, 17 secondary school students took part in job exploration activities, 18 Form 3 to Form 6 students visited The Venetian Macao’s Entertainment Department as part of a study visit, and a further 95 secondary school students joined the Workplace Experience Pilot Scheme and other work experience activities. The Academy also supports Team Members in taking part in vocational skills competitions. In 2025, Team Members participated in events such as the Integrated Tourism and Leisure Enterprise Vocational Skills Competition, the Shenhe Cup Tea Art Skills Competition and the Macao Occupational Skills Recognition System (MORS) Gold Pin Competition, winning numerous awards. In the Integrated Tourism and Leisure Enterprise Vocational Skills Competition, they won eight awards in total. In the Shenhe Cup competition, Team Members performed strongly in front office reception and tea art. A further 106 Team Members took part in the MORS Gold Pin Competition, of whom 89 advanced to the second round. 8
金沙綜合度假村管理學院 SANDS IR MANAGEMENT ACADEMY 數碼賦能學習升級，打造面向未來的智慧型團隊；多元發展路徑並進， 構建可持續的人才成長體系 為支持綜合度假村管理人才的發展，學院引入領英學習（LinkedIn Learning）平台。2025年，共有 550名員工參與，累計完成6,383門課程，學習時數達6,714小時，完成率接近九成。課程內容涵蓋領導、 數據分析、溝通技巧及人工智能應用，讓學員可按自身發展需要持續進修。學院亦聯同領英學習舉辦「領 航成長及嘉許活動」，表揚積極進修的員工，營造良好的學習風氣。 在前瞻能力培育方面，學院推出「AI技能提升培訓計劃」，由各部門提名員工參與。計劃透過基礎課程、 專題工作坊及實地交流，協助學員掌握人工智能的應用方向與相關工具，並探討其在業務上的實際運用， 務求把所學轉化為推動部門發展及制訂業務策略的參考。 學院亦於2025年推出「金沙中國領導人才培育計劃」，為具發展潛力的中高層管理人員提供度身設 計的培訓內容，協助他們拓寬視野，提升策略思維與管理能力。年內，學員先後完成由康奈爾大學 （eCornell）及人才評估機構 SHL 提供的課程，並參與多場管理層分享交流，參訪國際知名企業，以及 完成商業提案，將所學轉化為具實踐價值的方案。2025年10月，參與者更赴深圳及東莞考察，與華為、 阿里巴巴、騰訊及無印良品等企業交流，加深對創新實踐與營運策略的認識。 為建立更有系統的人才發展架構，學院亦規劃「職位特定課程」，按不同職級員工的需要提供個人化學 習方案，並以多元培訓形式支持員工持續提升。同時，學院推動橫向職涯發展。截至 2025 年 12 月，公 司累計提供近 9,300 次橫向發展機會，讓近 3,200 人次具備勝任兩項或以上職能的能力，其中逾 940 名 團隊成員可勝任三項或以上職能；另有 6,100 名團隊成員成功轉職其他部門，開展職涯新程。 此外，「培訓師學會」持續推動內部培訓的專業發展，截至 2025 年 12 月已吸引近 500 名培訓師參與， 透過定期交流與評核提升教學質素。2025年共完成150次課後評核。透過多層次的培育安排，學院正 逐步奠立更為穩固而有序的人才發展基礎。 9
Using digital tools to enhance learning and build smart, future-ready teams, while creating multiple development pathways to support sustainable talent growth To support the development of integrated resort management talent, the Academy introduced LinkedIn Learning. In 2025, 550 Team Members participated, collectively completing 6,383 courses and 6,714 hours of learning, with a completion rate of close to 90 per cent. Course content covered leadership, data analysis, communication skills and AI applications, allowing learners to continue developing in line with their own career needs. The Academy also worked with LinkedIn Learning to organise a growth and recognition event celebrating Team Members who actively pursue learning and helping to foster a strong learning culture. To cultivate forward-looking capabilities, the Academy launched the AI Up-Skilling Programme, with participants nominated by departments. Through foundation courses, themed workshops and exchange activities, the programme helps participants understand how artificial intelligence can be applied, become familiar with relevant tools, and explore its practical use across the business, with the aim of translating learning into ideas that can support departmental development and business strategy. The Academy also launched the Sands China Integrated Resort Leader Development Programme in 2025, providing tailored development for high-potential middle and senior managers, helping them broaden their horizons and strengthen their strategic thinking and management capability. During the year, participants completed programmes provided by eCornell and talent assessment provider SHL, took part in management sharing sessions and exchanges, visited world-leading companies, and completed business proposals, turning what they learned into practical, workable solutions. In October 2025, participants also travelled to Shenzhen and Dongguan for study visits and exchanges with companies including Huawei, Alibaba, Tencent and MUJI, deepening their understanding of innovation in practice and operational strategy. To establish a more systematic talent development framework, the Academy also developed role-specific courses, providing personalised learning pathways based on the needs of staff at different grades and supporting continuous development through a range of training formats. At the same time, the Academy continues to promote horizontal career development. By December 2025, the company had provided nearly 9,300 horizontal development opportunities. These led to around 3,200 training opportunities for multi-skilled development, with more than 940 Team Members equipped with three or more skills. In addition, 6,100 Team Members successfully transferred to other departments, opening new chapters in their careers. The Trainer Hub also continues to strengthen the professional development of internal trainers. As of December 2025, it had attracted nearly 500 trainers, helping to raise teaching standards through regular exchanges and assessments. A total of 150 post-course assessments were completed in 2025. Through these multi-level development arrangements, the Academy is steadily laying a stronger and more coherent foundation for talent development. 10
金沙娛樂表演學院 SANDS ENTERTAINMENT ACADEMY 以系統化培訓為基石，理論與實務並重，培育本地舞台技術新力量 為培育本地娛樂演藝技術人才，學院與中葡職業技術學校及澳門生產力暨科技轉移中心合辦「舞台技術 及活動製作課程」，為中學生提供兼具理論與實務的培訓，並設實習計劃以銜接職場。課程至今已舉辦 三期，第四期已於 2025 年 9 月展開。 首批 12 名學員已於 2025 年 5 月完成為期九個月的實習，透過舞台技術及活動製作訓練累積實務經驗。 其中3人其後參與暑期實習計劃，另有1人獲聘為全職舞台助理技術員，足見課程有助銜接職涯。第二 及第三批共26名學員，先後參與巴黎人劇場專題工作坊，以及服裝與道具部門幕後參觀，加深對舞台 製作流程的認識。第二批 10 名學員亦已於 2025 年 9 月開始實習。 此外，學院持續為各期學員安排多元學習活動，包括參與大型活動及實地考察。第四批學員於2025年 10 月參與 teamLab 及澳門服裝節實地學習，進一步了解娛樂演藝及相關產業的運作。學院透過循序漸 進的課程設計與實踐機會，為本地培育具專業基礎的技術人才。 另一方面，學院亦支持勞工事務局與金沙中國於2025年7月推出「金沙中國盛事項目統籌人才培育計 劃」，培育有志投身娛樂及體育項目統籌工作的本澳居民，助力澳門建設「演藝之都」及「體育之城」。 11
Built on systematic training that gives equal weight to theory and practice, the Academy is cultivating a new generation of local stage technology talent To cultivate local technical talent for entertainment and the performing arts, the Academy jointly organised the Stage Technology and Event Production Course with the Escola Luso-Chinesa Técnico-Profissional and the Macau Productivity and Technology Transfer Center. The programme gives secondary school students training that combines theory with practice and includes internships to help bridge the transition into the workplace. Three cohorts have been completed to date, and the fourth cohort began in September 2025. The first cohort of 12 students completed a nine-month internship in May 2025, building practical experience through training in stage technology and event production. Of these, three later joined a summer internship scheme, while one was subsequently hired as a full-time assistant stage technician, highlighting the programme’s value in bridging learning and career development. A total of 26 students from the second and third cohorts took part in specialist workshops at The Parisian Theatre and behind-the-scenes visits to the costume and props departments, deepening their understanding of stage production processes. The 10 students in the second cohort also began internships in September 2025. The Academy also continues to arrange a wide range of learning activities for each cohort, including participation in major events and field visits. In October 2025, the fourth cohort took part in on-site learning activities at teamLab and the Macao Fashion Festival, gaining a deeper understanding of how the entertainment, performance and related industries operate. Through progressively structured course design and hands-on opportunities, the Academy is nurturing technically skilled local talent with strong professional foundations. The Academy also supported the launch in July 2025 of the Sands China Event Talent Development Programme, jointly organised by the Labour Affairs Bureau and Sands China, to nurture Macao residents aspiring to work in the coordination of entertainment and sports events, thereby supporting Macao’s development as a City of Performing Arts and a City of Sports. 12
金沙設施管理學院 SANDS FACILITIES ACADEMY 標準化課程與嚴謹考核，築牢安全與營運根基 金沙設施管理學院透過技能暨技術培訓中心推行培訓，結合理論與實務，提升設施管理團隊的專業能力。 課程涵蓋多元設施管理範疇，包括電氣及給排水系統等。為進一步提升實踐學習效果，學院特別研製互 動示範裝置，涵蓋環形與放射式電路、配電箱保護裝置（如 MCB、RCD）及管道系統等組件，讓學員能 夠在即場操作閥門、銅喉及 PPR 管等設備的同時，透過直觀接觸加深對系統運作、安全要求及日常維修 流程的理解。 學院持續優化「組合培訓計劃」，建立標準化在職培訓架構與評核機制。至今已涵蓋逾50項培訓主題， 並製作約40項教學影片及教材，整合至網上學習平台，供員工隨時查閱應用。培訓結束後設嚴格考核， 確保學員掌握技術規範與操作標準，鞏固營運質素。 同時，學院推行「導師培訓導師」機制，培養資深員工擔任內部導師。培訓中心負責統籌資源及評核導 師表現，確保知識傳授維持一致標準。通過認證的導師將培訓所屬團隊，推動技能在內部流動與傳承。 在人才培育方面，學院支持公司與勞工事務局合辦的「資產與設施管理人才培育計劃」，為學員安排密 集有序的培訓與實務學習，加快掌握專業技能，銜接職場所需。此外，培訓中心亦將技術資源延伸至社 區，透過導覽及技術交流，利用示範裝置講解系統運作與工單流程，讓非工程背景人士也能理解設施管 理的基本概念與協作方式。 13
Standardised courses and rigorous assessment lay a solid foundation for safety and operational excellence The Sands Facilities Academy delivers training through its Skills and Technical Training Centre, combining theory with practice to enhance the professional capabilities of the facilities management team. Courses span a wide range of facilities management disciplines, including electrical, water supply and drainage systems. To further enhance practical learning, the Academy has developed dedicated interactive demonstration equipment covering components such as ring and radial circuits, distribution board protective devices including MCBs and RCDs, and piping systems. This enables learners to operate valves, copper pipes and PPR pipes on site, deepening their understanding of system operations, safety requirements and routine maintenance procedures through direct, hands-on experience. The Academy continues to enhance its Combination Training Programme, establishing a standardised on-the-job training framework and assessment mechanism. To date, it covers more than 50 training topics, and around 40 instructional videos and teaching materials have been produced and integrated into the online learning platform for Team Members to access and apply at any time. Rigorous assessments are conducted after training to ensure learners have mastered technical specifications and operating standards, thereby reinforcing operational quality. At the same time, the Academy has introduced a train-the-trainer mechanism to develop experienced employees as internal trainers. The Training Centre coordinates resources and evaluates trainer performance to ensure knowledge transfer remains consistent and of a high standard. Certified trainers then train their own teams, promoting the ongoing flow and transfer of skills within the organisation. In talent development, the Academy supports the Asset and Facilities Management Talent Development Programme, jointly organised by the company and the Labour Affairs Bureau, by arranging intensive, well-structured training and practical learning for participants, enabling them to acquire professional skills more quickly and prepare for workplace demands. In addition, the Training Centre extends technical resources into the community through guided visits and technical exchanges, using demonstration equipment to explain system operations and work order workflows so that people without an engineering background can also understand the basic concepts of facilities management and how different parties work together. 14
金沙負責任博彩學院 SANDS RESPONSIBLE GAMING ACADEMY 逾 90,000 小時專業培訓，九成以上負責任博彩大使覆蓋率， 推動澳門負責任博彩專業化發展 學院已達成自 2021 年起五年內累計為員工提供 80,000 小時培訓的目標，累計提供超過 90,000 小時培 訓。其中，擔任娛樂場當值經理的負責任博彩大使比例超過99%，確保24小時為客人提供支援與輔導。 此外，學院與澳門大學工商管理學院博彩研究所連續三年合辦「RG360 －負責任博彩專業大使培訓」。 雙方於2025年簽署合作備忘錄，加強合作，配合澳門特區政府施政方針，共同推動澳門負責任博彩專 業教育，提升社會對相關議題的認識。 金沙中國旗下的威尼斯人娛樂場及倫敦人娛樂場在2025年度成為首批獲澳門特區政府負責任博彩工作 小組評為「負責任博彩執行模範單位」的娛樂場；金沙中國亦連續四年成為首家獲得該認證的休閒企業。 15
With more than 90,000 hours of professional training and ambassador coverage exceeding 90 per cent, the Academy is helping to drive the professionalisation of responsible gaming in Macao The Academy achieved its target of providing a cumulative 80,000 hours of training to employees over the five years from 2021, with total responsible gaming training now exceeding 90,000 hours. More than 99 per cent of casino duty managers now serve as Responsible Gaming Ambassadors, ensuring guests receive support and guidance around the clock. In addition, the Academy has co-organised the RG360 Macau Responsible Gaming Specialist Ambassador Course with the University of Macau’s Institute for the Study of Commercial Gaming for three consecutive years. The two sides signed a Memorandum of Understanding in 2025 to strengthen their collaboration. In line with the Macao SAR Government’s policy direction, they will jointly advance professional responsible gaming education in Macao and raise public awareness of related issues. In 2025, The Venetian Macao and The Londoner Macao casinos under Sands China were among the first casinos to be designated by the Macao SAR Government’s Responsible Gambling Work Group as Responsible Gaming Implementation Model Units. Sands China also became the first leisure enterprise to receive this recognition for four consecutive years. 16
金沙採購學院 SANDS PROCUREMENT ACADEMY 十年合作計劃里程碑，全面提升中小微企競爭實力， 攜手打造可持續共贏生態圈 自 2017 年開辦課程以來，金沙採購學院已舉辦 18 屆本地中小微企培訓班，吸引逾 660 家本地供應商參 加，當中 614 家順利結業，累計提供逾 9,100 小時培訓。課程連續舉辦 9 年，吸引來自不同行業的中小 微企參與，不少企業已成為金沙中國供應商，建立健康而可持續的合作關係。 2025 年，金沙中國總採購額達 133 億澳門元，其中向澳門本地中小微企採購約佔 82%，彰顯金沙中國 一直支持優先本地採購，積極扶持本地中小微企發展，並視之為履行企業社會責任的重要一環。 2025 年適逢「金沙中國本地中小微企採購合作計劃」推行 10 周年。金沙採購學院於第二季度邀請澳門 生產力暨科技轉移中心及澳門直播協會開辦兩項延伸課程，分別為「小紅書企業營運攻略——免費流量 實戰篇（基礎）」及「付費營運實戰篇（進階）」，並分享「本地生活及直播帶貨」相關資訊，期望協 助本地中小微企提升競爭力。除兩項延伸課程外，學院亦於第三及第四季度持續開辦第 17 及第 18 屆金 沙採購培訓課程。 17
A milestone in a decade-long partnership programme, strengthening the competitiveness of micro, small and medium-sized enterprises and helping to build a sustainable, mutually beneficial ecosystem Since 2017, the Sands Procurement Academy has held 18 cohorts of training for local micro, small and mediumsized enterprises, attracting more than 660 local suppliers. Of these, 614 successfully completed the programme, with over 9,100 cumulative training hours delivered. Now in its ninth consecutive year, the programme continues to attract enterprises from a wide range of sectors. Many participating businesses have since become suppliers to Sands China, helping to foster strong and sustainable partnerships. In 2025, Sands China’s procurement spend reached MOP 13.3 billion, of which around 82% was sourced from local micro, small and medium-sized enterprises in Macao. This demonstrates Sands China’s longstanding commitment to giving priority to local procurement, actively supporting the development of local enterprises and treating this as an important part of fulfilling its corporate social responsibility. 2025 marks the 10th anniversary of Sands China’s Local Small, Medium and Micro Suppliers Support Programme. In the second quarter, the Sands Procurement Academy invited the Macau Productivity and Technology Transfer Center and the Macao Live Streaming Association to run two extension courses: Xiaohongshu (RedNote) Business Operation Strategies: Free Exposure Practical Course (Basic) and Paid Operation Practical Course (Advanced). It also shared insights into local life and live-streaming sales, with the aim of helping local enterprises strengthen their competitiveness. In addition to these two extension courses, the Academy continued to run the 17th and 18th editions of the Sands Procurement Training Programme in the third and fourth quarters. 18
金沙零售學院 SANDS RETAIL ACADEMY 持續進修賦能前線，全面提升零售專業水平 為提升零售從業員的水平，金沙零售學院持續開辦課程。2025 年 1 月至 12 月，學院培訓 1,511 人次， 累計培訓時數達 2,256 小時；其中，9 月至 12 月共有 520 人次參與，培訓時數達 1,209.5 小時，反映業 界對課程的需求持續殷切。 學院與澳門旅遊局及消費者委員會續辦「星級零售服務系列講座」，為零售及旅遊業從業員、「星級旅 遊服務認可計劃」商戶及「誠信店」加盟商號提供進修機會，提升旅客在澳的購物體驗，並支持澳門「誠 信優質」的形象。 2025 年系列講座涵蓋多個主題。首場於 6 月舉行，約 300 人參與，聚焦溝通技巧與服務體驗；第二場 於9月舉行，約207名從業員出席，探討小紅書平台在零售經營及數碼營銷的應用；第三場於10月舉行， 約 132 人參與，聚焦服務技巧與銷售提升。第四場於 11 月舉行，探討新興 IP 趨勢及多元變現方向，拓 闊業界對市場的認識，共有 112 位業界人士參加。 19
Continuous learning empowers frontline teams and raises professional standards across the retail sector To raise standards among retail practitioners, the Sands Retail Academy has continued to run training programmes. From January to December 2025, the Academy trained 1,511 participants over a total of 2,256 training hours. Of these, 520 participants took part between September and December, accounting for 1,209.5 training hours, which reflects sustained demand from the industry. The Academy continued the Quality Retail Service Seminar Series with the Macao Government Tourism Office and the Consumer Council, providing upskilling opportunities for retail and tourism practitioners, merchants accredited under the Quality Tourism Services Accreditation Scheme, and participating Certified Shop merchants. The aim is to enhance visitors’ shopping experience in Macao and support the city’s image of integrity and quality. The 2025 seminar series covered a range of topics. The first session, held in June, attracted around 300 participants and focused on communication skills and service experience. The second, held in September, was attended by about 207 practitioners and explored the use of Xiaohongshu (RedNote) in retail operations and digital marketing. The third, held in October, drew around 132 participants and focused on service skills and sales improvement. The fourth, held in November, examined emerging IP trends and diversified monetisation opportunities, broadened the industry’s understanding of the market, and was attended by 112 industry representatives. 20
配合特區政府「1+4」產業多元發展方向，公司將進一步深化以未來為導向的人才培育策略， 包括以持續提升整體服務水平為目標的培育項目，探索及推動人工智能、數碼化營運及智慧 科技等新興技術的應用與相關培訓，並發展創新的領導才能培育計劃，以培育更多具備國際視 野、前瞻思維及數碼能力的管理人才。 同時，公司將持續鼓勵及資助團隊成員獲取國際認證，深化與橫琴及粵港澳大灣區，以及本地 和國際院校、專業機構及業界的交流合作，拓展多元化實務學習、研究及行業交流機會，推動 可持續發展、高質量管理及專業能力提升，全面提升整體競爭力，為澳門旅遊業高質量發展注 入持續動力。 學院亦將持續完善線上學習平台及靈活學習模式，推動知識傳承與內部專才培育，並加強負責 任博彩、設施管理、零售營運及供應鏈管理等專業領域的人才發展，以配合行業發展趨勢及未 來營運需要。 展望未來，金沙中國學院將繼續推動八大專業學院的協同發展，培育兼具專業素養、實務能 力、創新思維及社會責任感的人才，為澳門以至粵港澳大灣區的長遠發展注入動力，並為國家 整體發展大局作出積極貢獻。 創。建未來 LOOKING AHEAD 21
In support of the Macao SAR Government’s “1+4” strategy for appropriate economic diversification, the company will further strengthen its forward-looking talent development strategy through the Sands China Academy. It will continue to enhance overall service standards through targeted training initiatives, advance the application of emerging technologies such as artificial intelligence, digital operations and smart technologies, and develop innovative leadership programmes to nurture management talent with international perspectives, forward-looking thinking and digital capabilities. The company will also continue to encourage and support Team Members in obtaining internationally recognised certifications, while deepening exchanges and collaboration with Hengqin and the Guangdong-Hong Kong-Macao Greater Bay Area, as well as with local and international educational institutions, professional organisations and industry partners. Through a diverse range of practical learning, research and industry exchange initiatives, the Academy will promote sustainable development, strengthen professional capabilities and enhance overall competitiveness, contributing to the high-quality development of Macao’s tourism industry. In addition, the Academy will continue to enhance its online learning platforms and flexible learning models, strengthen knowledge transfer and the development of in-house expertise, and place greater emphasis on talent development in specialised areas such as responsible gaming, facilities management, retail operations and supply chain management, in step with evolving industry trends and future operational needs. Looking ahead, the Sands China Academy will continue to strengthen collaboration among its eight specialised sub-academies, nurturing talent with professional expertise, practical capability, innovative thinking and a strong sense of social responsibility, and contributing to the long-term development of Macao and the Greater Bay Area, as well as the nation’s overall development. 22
金沙中國學院 SANDS CHINA ACADEMY 澳門氹仔望德聖母灣大馬路 Estrada da Baía de N. Senhora da Esperança, s/n, Taipa, Macao SAR +853 8118 6293 sclcareer@sands.com.mo https://tc.sandsresortsmacao.com/sands-lifestyle/about-us/macau-career.html https://en.sandsresortsmacao.com/sands-lifestyle/about-us/macau-career.html 2026年5月製作 Produced in May 2026 電子版 Digital version
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