Cultivating Quality and Diverse Talent Overview of Sands China’s Diversified Talent Development Programmes June 2024
TABLE OF CONTENT
1 Innovative and Diversified Strategy —Cultivating Diverse Talent Expanding Sands China Academy Helping Youth to Join the Industry Promoting Horizontal Career Development Nurturing Management Professionals Enhancing Personal Qualities Nurturing Industry Talent 3 4 2 “People First” Philosophy—Building a Warm Workplace Staff Care Introducing Work Life 360 We Care About You and Beyond “Because We Care” Culture Moving Together with Society—Boosting Development Opportunities Supporting Local Education Promoting Inclusivity Sands China Spirit—Recognition from All Sectors of Society High Staff Loyalty Industry-wide Recognitions Future Prospects 01 43 47 53 01 29 05 19 21 25 33 33 35 39 47 51 55 57 53
Preface Vision Supporting Macao’s development into a “World Centre for Tourism and Leisure” and facilitating the city’s moderate economic diversification Mission To be the pioneer in cultivating integrated resort talent in Macao
Constantly developing innovative human resource strategies Rooted in Macao for over two decades, Sands China has been continuously developing with the Macao community. Over the years, we have been nurturing new talent and providing new blood to various industries in Macao by constantly enhancing our talent development strategy and creating a number of forward-looking incubation programmes, in order to cope with the growing demand for talent. Continuously enhancing professional competency We strongly believe that nurturing talent is an essential factor for the success of an organisation. We not only provide extensive professional training programmes for our staff, but also encourage self-initiated learning so that our Team Members can pursue their career development both vertically and horizontally. Fulfilling corporate social responsibility within and outside the company Internally, Sands China is committed to creating a warm workplace that promotes the health and well-being of its employees and enhances their stability and sense of commitment to the company. In the community, Sands China has made positive impact by leveraging its resources to support local education and promote social inclusion in all aspects of society. Our Philosophy Diversity, Genuine Care and Companionship A Focus on Talent, Caring for the Community, Undertaking Responsibility
Sands China adheres to the principle of “diversity, genuine care and companionship” as our employer brand. We strive to make sure that our application of the company’s CSR strategy addresses the development of the society that enables us to take a leading role in formulating our Sands China Academy. Increase in Team Member’s Training Hours Year after Year In 2023, each Team Member received an average of 88.3 training hours, higher than the standard of 40.6 hours set by Association for Talent Development (ATD). 01 Adhering to the Principle of ‘Diversity, Genuine Care and Companionship’ Expanding Sands China Academy 84.7%Locals 40.6 88.3 hours Sands China Ltd. Association for Talent Development(ATD) delivered 2.33 Million hours hours Training Total Training Hours in 2023 Training Hours per Employee
0102 Sands China has established 8 sub-academies in 2023 under the Sands China Academy: Innovative and Diversified Strategy –Cultivating Diverse Talent
Management trainees completed the training Nurture future leaders for the integrated resort industry Integrate theory into practice Facilitate crossdiscipline and crossdepartment learning 12,000+ Retail talents 1,700+ Training courses 44,000+ Training hours Nurture retail talent Impart practical sales skills Enhance shopping experience Trainees completed the training Nurture talent in applied technology Provide a talent showcase platform Collaborate with tertiary institutions 8,100+ Training hours 524+ Participating suppliers 485+ Supplier graduates Support local SMEs FamiliariseSMEs with the overall procurement procedures Enhance service quality and management standards Expanding Sands China Academy Adhering to the Principle of ‘Diversity, Genuine Care and Companionship’ 03
0104 01 Nurture Responsible Gaming Ambassadors Support sustainable development of gaming industry Promote responsible gaming to the community Attract local youth to join the hotel industry Set industry standards Lead industry practitioners to go global Nurture MICE talent in Macao and the Greater Bay Area Host universityenterprise cooperation seminars Enhance Macao’s overall competitiveness as an international MICE destination Attract youth to engage in the facility management industry Get in line with international standards Strive toward industryleading competency Sign Memorandum of Understanding with Macao Polytechnic University Sign Memorandum of Understanding with Macao University of Tourism Provide ongoing trainings to Team Members Accumulate 59,831 training hours Innovative and Diversified Strategy –Cultivating Diverse Talent
To support the SAR government’s policy of “Building Macao through Talent Training,” Sands China has been actively collaborating with local tertiary institutions, government departments, and educational institutions over the years to roll out a number of cross-business and inter-disciplinary talent cultivation programmes, continually nurturing a large number of professionals for Macao and for multiple industries. Our Partners 05 A Lighthouse to Help Young People Navigate their Careers Helping Youth to Join the Industry
Youth Elite Cultivation Programme Sands China is committed to nurturing talent with tertiary qualifications who are interested in joining the integrated resort industry through this programme. 06 Innovative and Diversified Strategy –Cultivating Diverse Talent
Elaine Leung Rooms CEOP Trainee 07 Career Experience Opportunities Programme Hotel management ｜Food and beverage management｜culinary management｜ preferential appointment as supervisory trainees | Provide integrated resort work experience and opportunities for university students | Trainees become more competitive than other graduates in the job market | Trainees receive progressive vocational skills training and accumulate practical experience | Over 160 students have received training since the programme launched in 2015 Helping Youth to Join the Industry A Lighthouse to Help Young People Navigate their Careers
I started working as an intern. The biggest advantage of this programme is that when I officially joined the company, I had already laid a good foundation for my career. I didn’t need to worry about being unfamiliar with the tasks assigned or facing new colleagues. On the other hand, this programme provided me with multi-faceted training that focused on practice and practical work experience. Whether I am receiving guests at the front desk or providing support in the office, I have benefited a lot from these two aspects of work. This job has made me more mature in the way I deal with people and things. Elaine Leung 08 Innovative and Diversified Strategy –Cultivating Diverse Talent
09 Fast Track Housekeeping Supervisor Trainee Programme Fast track for promotion｜housekeeping department of integrated resorts｜housekeeping supervisors GarethSit Housekeeping PublicArea Supervisor | 9-month intensive full-time training | Inter-departmental training and learning at integrated resorts | Professional training courses and certification | Qualified trainees are promoted to housekeeping supervisors | Since its launch in 2016, over 50 local young people have completed the programme and served as housekeeping supervisors at integrated resorts Helping Youth to Join the Industry A Lighthouse to Help Young People Navigate their Careers
10 I think the most valuable part of this training programme is that it allows participants to learn the operations of a large hotel resort in a short period of time. This programme gives participants the opportunity to be promoted to junior management positions in a short period of time. Compared with other positions, this allows me to grow faster. As such, I became more devoted to my work and I learned skills in managing and leading a team, as well as deepening communication with colleagues in different departments. Gareth Sit Innovative and Diversified Strategy –Cultivating Diverse Talent
11 Fast Track Front Office Supervisor Trainee Programme Talent cultivation for local hotel operations management｜hotel front desk｜front office supervisors Kenny Lai Rooms Supervisor | Jointly run by Sands China and the Labour Affairs Bureau | 12-15 month internship at Forbes-starred hotels, including inter-departmental training | Full funding by Sands China for trainees to obtain internationally recognised certifications | Qualified trainees are promoted to front office supervisor positions | Since its launch in mid-2023, 26 young locals have joined the programme and six of them have completed the training and been promoted to supervisory positions Helping Youth to Join the Industry A Lighthouse to Help Young People Navigate their Careers
12 So far, I think the most valuable thing about this programme is that it can cover all aspects of knowledge and that I can learn quickly and efficiently when taking different positions. My enthusiasm for work also enhances in addition to having my competency improved, thereby making greater contributions to the company. The happiest thing is that I am able to learn how to become a qualified front desk supervisor through different trainings and improve my personal leadership skills. These skills are very important in work and life. The company has given me the greatest support and provided me with different training and practical opportunities, making me more proficient and confident at my daily work. These resources have enabled me to study related topics in depth, and in the process I have developed the ability on selflearning while my professional abilities has also been improved. Kenny Lai Innovative and Diversified Strategy –Cultivating Diverse Talent
13 The All-round Food & Beverage Management Programme Talent cultivation for local food & beverage operations management｜star-rated restaurants｜ assistant restaurant managers Kelly Sun Le Buffet Manager | Jointly run by Sands China and the Labour Affairs Bureau | 24-month training in different types of star-rated restaurants to gain an all-round knowledge of restaurant operations | Full funding by Sands China for trainees to obtain certifications and professional qualifications from internationally recognised F&B institutes | Qualified trainees are promoted to F&B manager roles | Since its launch in 2019, 10 young locals have completed the programme to become F&B managers Helping Youth to Join the Industry A Lighthouse to Help Young People Navigate their Careers
14 This programme not only allows me to expand the skills I have gained in my professional field, but also allowed me to deepen my understanding on how to better to serve our guests, and present a more professional attitude in the actual work environment. It also gave me the opportunity to participate in competition that broadens my horizons, and enable me to obtain relevant certificates, thus allowing me to better apply what I have learned at work. For example, I represented Sands China in the Macau Integrated Tourism and Leisure Enterprises Vocational Skills Competition in June 2023. During the twomonth preparation, I gained a new understanding of the entire Western-style food process. Under the guidance of professional coaches and mentors, I won the Special Gold Award. This competition improved my confidence and gave me a better plan for my personal career development. This training course gave me a better understanding of Western food service and wine knowledge, especially in wine, which opened up my new field of development. Kelly Sun Innovative and Diversified Strategy –Cultivating Diverse Talent
15 Integrated Resort Business Analyst Development Programme Jointly run with local institutions｜inter-departmental internship｜senior analysts Jacky Wong Market Development Senior Analyst | Jointly run by Sands China, Macao Polytechnic University, and Macao University of Science and Technology | The first of its kind in Macao, offering 18-month internships across three business departments | Opportunities to directly participate in projects led by Chief Operating Officer or above | Full funding by Sands China for trainees to obtain professional qualifications | Trainees who have successfully completed the programme are promoted to senior business analyst positions | Since its launch in 2019, 22 young locals have joined the programme and become senior business analysts Helping Youth to Join the Industry A Lighthouse to Help Young People Navigate their Careers
16 The interesting part about this programme is that after having completed the programme in just one and a half years, I was quickly promoted to a senior business analyst. This allowed me to work and learn the daily operation in three departments within a short period of time, and I could understand the analytical work of the integrated resort industry from multiple perspectives. By identifying market trends, I am able to provide business insights for the decision-making of the company's stakeholders. In addition to offering me an opportunity on acquiring analytical skills required by various departments, the company also provided us with a self-study platform on LinkedIn Learning, where I could learn relevant analytical skills by myself, allowing me to better equip myself. In the final stage of the programme, we were tasked with a graduation project with which we could share insights and analysis with the company's senior management. All these provide us with golden opportunities for learning and demonstrating our capability. Jacky Wong Innovative and Diversified Strategy –Cultivating Diverse Talent
Applied Technology Young Talent Cultivation Programme To attract young people to join the field of stage technology and event production, Sands China has extended its talent cultivation programmes to local secondary students and launched the first programme dedicated to nurturing professional talent in this field, giving local young people an opportunity to gain early exposure to the job market and work experience in leisure enterprise businesses. 17 Helping Youth to Join the Industry A Lighthouse to Help Young People Navigate their Careers
The Stage Technology and Event Production Course co-organised by Sands China and the Escola Luso-Chinesa TécnicoProfissional under the Education and Youth Development Bureau (DSEDJ) is the first of its kind in Macao that is dedicated to nurturing skilled young talent at the secondary school level with support from the Macau Productivity and Technology Transfer Center (CPTTM) in co-designing curriculum and professional assessment requirements. Moreover, Sands China provides professional technical support and internship opportunities for the course and extends job offers to students with outstanding performance when new positions become available. Launch in 2021 Two rounds of admission programmes have been held Total 28participants Stage Technology and Event Production Course 18 Innovative and Diversified Strategy –Cultivating Diverse Talent
19 “My Way” programme Sands China is committed to nurturing local talent and enhancing the career development of our employees as a major focus of our human resource initiatives. Our horizontal programmes include ongoing support for internal transfers, business driventransfers and programmes for horizontal development of local management executives. Since the company launched its “My Way” horizontal career development programme in 2016, which facilitates horizontal career mobility for local Team Members and provides them with flexible job transfer opportunities. The programme allows employees to master new skills after completing the training, after which they can choose either to continue to work in the new department or return to their original positions. Moreover, they can also participate in the programme more than once to gain additional vocational skills and expand their opportunities for horizontal career development. 'My Way' Programme Offering Various Development Opportunities Promoting Horizontal Career Development
Data as of 31 December, 2023 20 Various horizontal initiatives have shown significant results: 8,218 Horizontal development opportunities 86% of Team Members are local residents Innovative and Diversified Strategy –Cultivating Diverse Talent
Cultivating an international perspective Overview Arranging horizontal development for management executives in line with the company’s business development Promoting a cross-disciplinary model and nurturing management talent 21 Taking the Lead in the Integrated Resort Industry Nurturing Management Professionals
Achievements 22 As of the end of February 2024, local Team Members accounted for 92% of the total management, 46% of whom were women, aligning with international standards. The company launched the “Sands China Business Leader Development Programme" in 2022 which aimed to attract talents. The highlights of the programme include rapid career development, diversified business experience, direct guidance from senior executives, executive leadership courses, handson experience, and international exchange opportunities. “Sands China Business Leader Development Programme” Innovative and Diversified Strategy –Cultivating Diverse Talent 92% 20% 2004 2023 Significant growth in local management 22,500 81% over Job promotion opportunities of Team Members are local residents Since the programme was launched, it has received nearly 170 applications from graduates of higher education institutions in Macao and around the world (nearly 70% of them are local talents).
23 Sands China Business Leader Development Programme Abbie Leng Human Resources Project Manager Nurturing Management Professionals Taking the Lead in the Integrated Resort Industry | Launched in 2022 | Opportunities to learn through inter-departmental professional coaching, exchange of management insights, and joint discussion on solutions | Better understanding on the operations of different departments | Encouraging participants to adopt diverse perspectives to further enhance their managerial leadership skills
24 Innovative and Diversified Strategy –Cultivating Diverse Talent The programme emphasised learning and skill development through experience, while the most valuable part of this was the opportunity to expose to various departments within the company, from operational strategy, people management to project management analysis, which gave me a comprehensive understanding of how large integrated resorts operate and how different teams coordinate to achieve a common goal. What makes it unique is the opportunity to receive mentorship from senior management and work alongside experienced professionals. These mentors provided me with valuable guidance, shared their expertise and industry knowledge, and provided insights into their own careers, allowing me to gain valuable advice on shaping my own leadership style. This has developed my versatile skills and strategic thinking to suit the multifaceted demands of leadership in today’s dynamic business environment. Abbie Leng
Professionalism training courses Employees’ career development is closely related to the company’s business development. Over the years, Sands China has provided abundant resources to support each Team Member in continuous learning, helping them participate in local education activities, integrate into overall national development, and enhance their professionalism and competitiveness. 25 Never Stop Learning, Integrate into National Development, and Enhance Competitiveness Enhancing Personal Qualities
70+ professionalism activities organised since 2016 with more than10,000+ participations 26 Innovative and Diversified Strategy –Cultivating Diverse Talent
Sands China continuously supports Team Members in actively joining various vocational skills competitions to further develop their skills and improve themselves as a whole. 27 Vocational skills competition Enhancement of Personal Qualities Never Stop Learning, Integrate into National Development, and Enhance Competitiveness
810+ Team Members participated in vocational skills competitions on behalf of Sands China. Championshipswon in a number of national competitions. 28 Innovative and Diversified Strategy –Cultivating Diverse Talent
29 The Sands Retail Academy was founded in 2013 to provide customer service and skills training for retail staff at Sands Resorts Macao, thus helping enhancetourists’ shopping experience at Sands China’s integrated resorts and contribute to the overall service quality of Macao’s retail industry. Following the Celebrity Mentor Workshop Series held with the Macao Government Tourism Office (MGTO) in 2019, the Sands Retail Academy held the first Quality Retail Service seminar series in 2023, comprising four sessions coorganised with the Macao Consumer Council and MGTO. The series was designed to enhance service quality in Macao’s retail industry and broaden the business knowledge of retail practitioners. Participation Attracted over12,000 local retail practitioners Helping to Enhance Overall Industry Standards Nurturing Industry Talent
Vilebrequin - Shop In Charge 30 Innovative and Diversified Strategy –Cultivating Diverse Talent Fanny Liu I have been working at Vilebrequin at the Venetian Macao for more than four years and have witnessed the effectiveness of the training courses provided by the Sands Retail Academy. As such, our management also arranges for all members of our team to attend the training courses. Among the various courses I attended, I was deeply impressed by the DiSC workshop and sales skills course. The DiSC workshop allowed me to learn about different personality types, including my own, which increased my self-awareness and enhanced my interactions with clients and colleagues. It also helps identify the personality type of my clients, helping me to tailor-make my sales approach accordingly. Using the skills I learned in the training, I successfully put them into practice at work. The skills and techniques gained through Sands Retail Academy have not only improved sales of our shop, but also increased job satisfaction as I am now more capable to understand and meet my customers' needs.
Co-organised with the Macao Chamber of Commerce and the Macau Productivity and Technology Transfer Center in 2017, the Sands Procurement Academy is dedicated to sharing business knowledge and business operations skills with local SMEs, micro-enterprises, young entrepreneurs, and “Made-inMacao” enterprises, thereby enhancing their capacity to work with large-scale international corporations like Sands China. With training delivered by experienced professionals with diverse areas of expertise, the academy is the first of its kind in the industry. Over 524 local SMEs participated Over 485 local SMEs successfully graduated 31 Nurturing Industry Talent Helping to Enhance Overall Industry Standards Participation
32 Aeternus F Gifts and Design’s owner Aeternus F Gifts and Design Company, a small gift supplier that can supply up to 500 items in a single order, is one of the graduating enterprises that joined two cohorts of courses of Sands Procurement Academy. The company’s owner, Connie Lei, participated in the training of Sands Procurement Academy. ‘The training at the academy has been hugely valuable to my career development. For example, I was unaware of some global standards for express packaging and in the past I used my own packaging when delivering orders to customers. After completing the procurement training programme, I know how to better packaged our goods. ‘ Sands China has not only opened an academy for its own business partners and suppliers, but also provided training courses for other companies that do not have any business dealings with Sands China. Innovative and Diversified Strategy –Cultivating Diverse Talent Connie Lei
Following the launch of “Care Measures for NewMothers” in2022, Sands China further enhanced such benefits by rolling out “Care Measures for New Fathers” in 2023 to lend further support to working parents, so that fathers can give their full support to their wives and newborn babies. Care for working parents Keep Launching Various Caring Initiatives 33 One-hour exemption from work Regular work shifts One welcome gift Support Measures for New Fathers Caring For Each Individual Team Member Staff Care
多元金沙 多元人才 Over the years, Sands China has been building a work environment that promotes diversity and equality, and one that advocates for and safeguards women’s rights. Female Team Members in our company currently represent 51% of the total staff and those in management positions represent over 46% of the total female staff. In addition to regularly organising lectures, workshops, morning yoga sessions, and other activities dedicated to enhancing the physical and mental health of female Team Members, the company also encourages team members to develop personal competitiveness in the workplace by supporting their participation in both internal and external training courses, such as the annual International Affairs Training Programme run by the Women’s General Association ofMacao. Care for working women Supporting work-life balance 34 51% Female Team Members of the company’s total workforce 46% Female Team Members in management “People First” Philosophy–Building a Warm Workplace
Since 2018 To promote Team Members’ family harmony Family harmony is the best support for team members to stay focused on their work. For years, Sands China has strived to provide a platform that facilitates communication between Team Members and their family members. 35 Promoting family harmony Balancing Life and Work Introducing Work Life 360 Held “Amazing Summer” family activity series for six consecutive years Held 30+ on-site parenting education programmes
多元金沙 多元人才 24-hour support hotline and WeChat counselling since 2011 36 Caring for TeamMembers’ mental health Sands China is concerned with the mental health of all Team Members and has rolled out various mental health initiatives with the Sheng Kung Hui Macau Social Services Coordination Office since 2011. “People First” Philosophy–Building a Warm Workplace Providing Team Members and their families with confidential counselling service - ‘Employee Assistance Programme’
Caring for TeamMembers’ physical health For building up a positive mindset, stress relief, and mood management 37 Introducing Work Life 360 Balancing Life and Work Sands China is concerned with the well-being of all Team Members and has been running the Happy 360 Initiative since 2021. Held for three consecutive years in collaboration with various local professional associations
Attracted participants 24,000+ activities, workshops and roadshows 140+ thematic lectures 40+ 38 About the Happy 360 Initiative “People First” Philosophy–Building a Warm Workplace
39 Continuously enhancing Team Members’ experience and pampering them with great food Use color-coded labels to mark healthier foods Nutritious seasonal soups and festive delicacies ‘TeamMember Restaurant Dishes Feedback’ Survey Platform “Freshly made food station” food booths Care in Details We Care About You and Beyond Sands China does not simply want Team Members to work, but also hopes to see them eat healthily. In addition to the benefit of unlimited access to each property’s Team Member restaurant, our company has posted health indicators for each dish and regularly offers nutritious seasonal soups and festive delicacies for our Team Members. To further elevate their dining experience, we rolled out the ‘Team Member Restaurant Dishes Feedback’ activity and opened “Freshly made food station” food booths last year.
多元金沙 多元人才 Caring for TeamMembers’ needs across back-of-house areas Sands China’s care for Team Members can be seen in every corner of the back-of-house areas: Pregnant Team Members andthose with impaired mobilityare provided with: • Personal toiletry items such as towels, hair dryers, shampoo, toothbrushes and toothpaste in Team Member changing rooms • Access to Team Member carparks and umbrella sharing service • Sealing tape for windows to protect the safety of Team Members’ homes During inclement weather, including typhoons, Team Members are provided with: 40 “People First” Philosophy–Building a Warm Workplace
多元金沙 多元人才 Creating a friendly working atmosphere with a fellowship-oriented culture We promote a culture of fellowship. Through short videos, we share the message that every department needs to help each other, thus building team spirit and developing an atmosphere that promotes the completion of tasks with a selfless attitude of mutual assistance. We have created a set of stickers featuring appreciative and encouraging messages to reinforce the spirit of mutual appreciation in the workplace. Departments and colleagues receiving assistance can express appreciation with these stickers and Team Members are encouraged by their department heads to join the campaign. 41 We Care About You and Beyond Care in Details
Launch web content Our fellowship short-video website received over 42 8,000+ views in only its first two months after launching “People First” Philosophy–Building a Warm Workplace
43 Culture of Service “Because We Care” Let the positive energy of appreciation go viral A more immersive approach was adopted to implement staff recognition at three levels: company-wide, hotel property and departmental. Departments and hotel properties are able to design their own award mechanism to further recognise Team Member performance on a more meaning level. “Because We Care” Culture Promoting a Culture of Praise and Recognising Outstanding Work Performance The company’s “Because We Care” service culture launched in June 2013 to provide guests, Team Members, and clients with the best experience possible. In appreciation of every TeamMember’s dedication and hard work, Sands China revamped its “Because WeCare” recognition activities.
Hold annual recognition ceremony Sands China has enhanced its popular “BecauseWe Care Team Member Annual Awards” ceremony. The top 100 Team Members are invited to attend and receive awards, with special recognition given to the Premium Award and to winners of the gold, silver, and bronze awards in eight categories. 44 Recognise outstanding Team Members We upload the most outstanding stories of our Team Members on our recognition platform and vote for the most inspiring stories. “People First” Philosophy–Building a Warm Workplace
1,700+ Team Members and teams received awards for their outstanding performance 470+ stories were nominated 58,268+ votes cast “Because We Care” Culture Promoting a Culture of Praise and Recognising Outstanding Work Performance 45 “Because We Care” Team Member Annual Awards
Sao Lai Table Games The company is my home, and the colleagues are my family Since joining the company in 2012, Wan Sao has been maintaining a positive attitude at work. During the 11 years of work, she has gotten to know many of her coworkers and gotten along well with them, and some of them are even regarded as her good friends and family. Accompanying and taking care of an injured colleague Wan Sao demonstrated her sincerity when a colleague had a serious accident by immediately visiting her in the hospital and accompanying her throughout the entire surgical process. Wan Sao took on the responsibility of caring for her colleague, coordinating with doctors, cooking food, and assisting with daily activities. Selfless dedication, walking alongside the company Since the colleague was not yet able to live independently after being discharged from hospital, Wan Sao took care of her colleague and even arranged for her family members to help. Her actions exemplify the company's core value of fellowship and her commitment to treating colleagues as family. 2023 “Because We Care” Premium Award Winner 46 “People First” Philosophy–Building a Warm Workplace
Sands China believes that by providing young people with promising development opportunities, they will be able to showcase their strengths and become pillars for Macao’s diversified development. In this regard, Sands China has been deploying its own resources and working with local institutions to provide training and internship opportunities for young people. In 2021, Sands China launched the Art Talent Development Showcase with the Macao Polytechnic University and the Macao Polytechnic University Alumni Association. By participating in Sands China’s internal promotional projects, students are able to gain more practical experience in preparation for their future careers. The second round of this recruitment programme was successfully launched with a total of 8 students participating. Art Talent Development Showcase 47 Lighting up Every Single Dream Supporting Local Education
多元金沙 多元人才 As the largest integrated resort operator in Macao, Sands China’s operations span various types of businesses and has accumulated extensive experience in the leisure industry. To give local students an opportunity to gain more hands-on information about the industry, the company has been closely working with local tertiary institutions and arranged for a number of senior executives from various departments to go to campuses and share their workplace experience, insights from the industry, and the latest market updates. Campus Visits Senior management executives sharing workplace experience at tertiary institutions Cyber security knowledge and its practical application Sharing of professional knowledge on cyber security Wilson Wong Vice President of Cyber Security at Sands China University of Macau Macau University of Science and Technology E-commerce trends and developments An introduction to our company’s overall e-commerce developments, marketing strategies, and revenue growth Allan Chung Vice President of E-commerce and Digital Transformation at Sands China University of Macau 48 Moving Together with Society—Boosting Development Possibilities
多元金沙 多元人才 Sands China does not only go on campus to share the most updated information about the industry, but also provides future opportunities to students from universities and colleges. Students of different disciplines are invited to visit our various departments to learn about and experience the daily operations of the company. Partnering institution: University of Macau Route: Tour of featured restaurants Learning about their operations and management models, product features, and target customers Partnering institution: City University of Macau Route: Tour of The Venetian Macao Learning about the integrated resort’s themed attractions, featured restaurants, hotel operations and management Partnering institution: City University of Macau Route: Tour of hotel operations departments Learning about how to handle various operational challenges Partnering institution: City University of Macau Route: Tour of MICE venue and facilities Learning about MICE operation models, current MICE industry updates, development trends, and future challenges and opportunities Internal Tours Back-of-house exploration tours for invited students to learn about the operations of different departments 49 Supporting Local Education Lighting up Every Single Dream
多元金沙 多元人才 Partnering institution: Macao Polytechnic University Route: Tour of hotel operations departments Learning about the structure and cultural and entertainment activities of an integrated resort Partnering institution: Macau University of Science and Technology Route: Tour of The Londoner Macao Tour of various operations departments and hotel themed rooms to understand the development of the hotel industry Partnering institution: Macau Institute of Management & Wuyi University, Jiangmen Route: Tour of the electrical rooms at The Venetian Macao Learning about the professional standards for facility management adopted by an integrated resort Partnering institution: Escola Estrela do Mar Route: ‘Occupations through the Magnifying Glass’ tour series: Tour of the sustainability and entertainment departments A total of 35 teachers and students from the school visited The Venetian Macao to learn more about the hotel’s operations 50 Organizer: Education and Youth Development Bureau Coordinator: General Association of Chinese Students of Macao Moving Together with Society—Boosting Development Possibilities
Sands China has been developing together with Macao for over two decades and hopes to create a work environment that embraces openness, equality, diversity, and harmony, accepts team members from different backgrounds, social classes and capabilities, and helps every one of them realise and enhance their self-worth. Recruitment of people with disabilities Sands China is committed to providing employment opportunities to disabled people and creating a friendly and inclusive work environment to help them integrate into society and independently earn a living. Since 2010, Sands China has partnered with Macau Special Olympics to provide employment opportunities for a number of people with disabilities. In 2023, 15 new job positions were tailored for people with disabilities, including: Concierge Department, Recreation Department, Limousine Services, Convention Services Department, etc. We hope to continue to provide people with disabilities with more learning and job opportunities in different fields. Sands China has been advocating for and protectingwomen’s rights throughout the years. The company understands the pressures and challenges faced by women returning to the workplace. As such, our company launched the “Returnto Work” programme with several social organisations in order to build up participants’ self-confidence and professional skills so they can return to the workplace and pursue their dreams. Attracted 100+ women who are interested in returning to the workplace A well-designed and systematic transition programme Open for applications for two sessions a year “Return to Work” Programme for Women Raising confidence Raising professional abilities Fixed work shifts No more than 24 working hours per week One “Level Up Training” session per two weeks 24-48 working hours per week One “Level Up Training” session per two weeks After 6 months, the participants can choose their future career direction. First three months: Learning Period Months 4-6: Adaptation Period 51 Accepting and embracing multiple community groups Promoting Inclusivity
This programme aims to extend the company’s sense of well-being to the elderly Team Members who are moving on to a new phase of their lives, helping them gradually adapt to post-career life and reduce their anxiety about the future. Lifetime company discounts and special offers same as current Team Members Sands China’s success depends on the strong support of the Team Members and the years they have contributed to the company. With that in mind, Sands China launched the Golden Age Programme as a means to appreciate elderly TeamMembers’ long-term contributions to the company. Lifetime free access to regular interest classes and gatherings for the elderly Participating Team Members are entitled to the following benefits: Lifetime free opportunities to join community volunteer events arranged or organised by the company Complimentary annual health examinations for four consecutive years Golden Age allowance for 18 consecutive months Golden Age Programme 52 Moving Together with Society—Boosting Development Possibilities
多元金沙 多元人才 A strong and stable team is a key factor that drives Sands China’s breakthrough successes. Sands China is very proud to be able to create unlimited possibilities together with all Team Members. With utmost sincerity and effort, the company seeks to reward the team members for their contributions. As such, Sands China holds annual ceremonies recognizing long-serving Team Members in appreciation of their dedication over the years. As of 2023 had served our company for 10 years or more, which is 50% of the total number of employees. 53 “People First” Long Service Team Members Recognition Ceremony “Our Perfect 10, Thank you” Recognition Ceremony Over 14,000 Team Members Recognise 10th Anniversary Team Members A Stable Team Leads to Legendary Service Increasing Employee Loyalty
“Our 15 Years of Excellence” Recognition Ceremony Asof 2023 had served our company for 20 years or more As of 2023 had served our company for 15 years or more, which is 26% of the total number of employees. “20 Years of Achievement with You” Recognition Ceremony Recognise 15th Anniversary Team Members Recognise 20th Anniversary Team Members Sands Spirit—Recognition from All Sectors of Society 54 23Team Members Over 6,600 Team Members
Sands China constantly optimises and implements a number of innovative human resources strategies and has been highly recognised among all sectors of society for its outstanding performance. The numerous awards that Sands China garnered in 2023 demonstrate the company’s excellent achievements in talent cultivation, staff welfare, workplace environment, and team management. Awards for Talent cultivation Pacific Asia Travel Association (PATA) Gold Awards 2023 Human Capital Development Initiative Category –Sands Retail Academy ＃Winner of the PATA Gold Award for the second consecutive year HRoot “HRoot Awards 2023” Best HR Shared Service Center in Greater China 2023 HRflag“2023 OneFLAGAwards” Best HR Team of the Year 2023 27 HR Awards in Asia Pacific 55 2023 Employer Branding Creativity Awards Best Innovative Employee Experience Programme (First place) Human Resources Online “Employee Experience Awards 2023” (Hong Kong) Best Organizational Upskilling and Reskilling Strategy Gold Award Best Learning and Development Program Silver Award Best Graduate Training Program Silver Award Human Resources Online “Employee Experience Awards 2023” (Singapore) Best Management Training Program Bronze Award Awards for creating a positive workplace environment Human Resources Online “Employee Experience Awards 2023” (Hong Kong) Best ESG Strategy Gold Award Best Engagement Programme Silver Award Employer Branding Institute “2023 Employer Branding Creativity Award” Best Innovative Employee Compensation & Benefits Programme Best DEI Programme Winner of Multiple HR Awards Industry-wide Recognition
A series of activities to celebrate Happy Women’s Day– “Morning YogaClass” The Venetian Macao 15th Anniversary Team Member Experience Activities –Amazing Streetmosphere Sands China Integrated Talent Development Programme Graduation Ceremony SANDS RETAIL ACADEMY HONOURS 8TH GRADUATING CLASS “The Knowledge - Be a Londoner Guide” The celebration activity of the 15th anniversary of The Venetian Macao- “Sands Voice” “Amazing Summer 2023”-Little Master Chef Workshop 56 Sands Spirit—Recognition from All Sectors of Society
Adhering to Our Mission Looking Toward the Future 57
At Sands China, we recognise the need for sustainable growth in Macao society and actively promote teammembers’ career development. With years of experience, the company has continuously invested a substantial amount of resources in the training of talent and has established a comprehensive talent cultivation system. Sands China has always been an industry pioneer in talent cultivation and has rolled out over 17 innovative and unique human resource projects. The company has also launched talent cultivation programmes in various fields that address ever-changing market dynamics, including hotel operations, facilities management, business analytics, etc. With the efforts of all team members and support from all sectors of the community, Sands China is looking toward the future with a focus on the corporate social responsibility opportunities presented by the development of the Guangdong-Hong Kong-Macao Greater Bay Area. While fulfilling its corporate social responsibility in the hope of nurturing more high-level professionals in multiple areas, Sands China will continue contributing to the development of the Greater Bay Area. 58
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